Luis Martinez sells and ships only to addresses within the continental United States, Hawaii, Alaska and Puerto Rico.
Shipping Policies: All orders placed over the Internet will be processed the
next business day unless the item is on backorder. Shipping and handling charges on all Internet orders are a flat rate of $7.95.
All Internet orders are shipped via UPS Ground unless otherwise specified.
Typically all orders arrive to their destination within 7-10 working days, however,
we cannot be held responsible for shipping delays caused by the carrier.
Return Policies:
Before returning a product, please call the toll-free hotline and have a customer service representative send a UPS return label.
This label enables our customers to adhere it to the side of the package that is being returned,
and negates any postage charges from being incurred by our customers.
It is the option of our customers to return a product using their own means, however,
Luis Martinez will not be held liable for mis-ships, packages lost in the mail,
or reimbursement of postage and handling charges.
Shipping Claims:
Any package that has not reached its final destination must be filed for a claim.
The toll-free hotline must be notified of any non-deliveries and a claim will be processed.
At that time a replacement package may be requested, however, if the United Parcel Service(UPS) finds any reason not to honor
the claim, the customer will be held responsible for all shipments. If a credit is requested,
it is applied at the time the claim is approved by UPS. If a claim is not honored by UPS then the
customer will be responsible for all charges.
